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Our press kit includes key facts about Cachet, as well as logos, photos, and details about our founders. For quotes, interviews, and other press enquiries, please send us an email.

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State of happiness
92%

Current Cachet users, based on the customer satisfaction score.

Latest news

Running a fleet has its challenges. Reckless driving adds more claims, irresponsible drivers raise operational costs – we get it. Let’s see how Cachet Mobility’s driver verification tackles these problems and changes the game for fleet managers.

Dealing with reckless driving

Fleet managers grapple with the aftermath of reckless driving: safety concerns, increased claims, repair costs, and downtime. A vehicle in repair isn’t earning revenue. That’s why we built Cachet Mobility’s Driver Verification. The advanced rating system identifies and rewards good driving, spots reckless drivers, and promotes responsible habits. The result? Fewer claims, lower costs, and a healthier bottom line. It also helps to avoid insurance premium spikes.

Driver onboarding and monitoring, transformed

With Cachet Mobility, onboarding drivers is a breeze. Fleet managers can easily upload drivers directly or send invites through the system. Telematics lets you monitor their ratings based on how they treat your vehicles. All of a sudden, risk assessment also helps build a culture of responsibility. Make informed decisions about who handles your assets, use data to implement targeted training, and reward responsible behavior. A win for safety helps forge long-term relationships with drivers who care.

Ready to take your fleet’s safety and efficiency to the next level? Book a demo and let’s talk!

It’s a happy day at Cachet. We’ve launched a product that provides market-leading accident cover for Polish couriers and other bike and scooter riders, whether they’re at home or abroad. PAI for Riders is available for purchase immediately on the web at cachet.me, as well as in our iOS and Android apps.

 

In partnership with Allianz Partners, PAI provides compensation for bodily injuries, medical expenses, and loss of income due to disability or death. 

 

10 000 zł covers costs just 18zł per year – one latte at a nice cafe. 20 000 zł protection is available for 36zł per year. Bike PAI covers gig work as well as personal rides. Coverage isn’t limited to Polish territory, either. It travels with the customer, anywhere in the world.

 

“In the expanding platform economy, many people, particularly last-mile delivery couriers, have been risking potentially costly accidents without a proper safety net. They’re the backbone of on-demand services, but have been dangerously exposed. Luckily, that is now over.” said Danuta Żukowska, Cachet’s General Manager CEE.

 

Accidents are always unexpected, you never have them until you’re having them. Still, there are common risks that can often be mitigated by good street manners and paying attention:

 

  • Weather: slippery, snowy, and rainy conditions often contribute to accidents
  • Distracted riding: too much focus on their phones leaves less attention to the road 
  • Drivers: often, drivers fail to notice cyclists in time to avoid a collision
  • Bad roads: potholes, debris, drainage covers, or simply poor road maintenance
  • Mechanical faults: Failing brakes or other fault with the courier’s bike or scooter

 

Cachet’s novel insurance products are designed to fit the changing work and lifestyles. Drivers and riders now have flexible coverage options that weren’t available just a couple of years ago. The launch of Bike PAI is another example, how traditionally slow-moving insurance is transformed by digital innovation.

 

Get insured, ride responsibly, and have fun out there!

Policies, industry insights, and other highlights from the intersection of
insurance, tech, micromobility, and the European platform economy.

As 2024 picks up steam, here’s a quick refresher on rumblings in the space where insurance, tech, and data interact. Hope you’ll find this useful. Soon, we’ll take a separate dive into some of these. Let us know what you’re interested in. 

Meanwhile, in the days, weeks and months ahead we’ll be announcing exciting new markets, customers, and partners. To misquote Mr. Sinatra, it looks like a very good year. See you there!

Policy pulse

  • Mandatory liability insurance for certain electric scooters… in some EU countries. Scooters are everywhere, but skill and etiquette are spread more thinly. Mandatory insurance was inevitable. But when it’s required depends on location. Broadly speaking, scooters that can exceed 25km/h must be insured, according to this 2021 EU directive. So must slower ones that weigh more than 25kg. In Sweden, it’s the law since Christmas. Estonia, Latvia, Poland, and many others have sailed past last year’s deadline to update their laws.
  • E-bikes don’t need mandatory traffic/liability insurance – unless they do. At EU level, e-bikes are excluded from the insurance requirement. Member countries are of course free to do their own thing, so France, Germany, and a few others did. To ride there, you’ll need e-bike liability insurance. Big rental fleets are already insured. When you ride your own e-bike, the onus is on you.
  • EU court: e-bikes aren’t ‘motor vehicles’ and don’t need motor insurance. Requiring e-bike-specific liability insurance is one thing. Another idea was to treat e-bikes the same as motorbikes and cars and require motor insurance. That idea is now dead. In October, the EU Court of Justice ruled that since e-bikes don’t exclusively use mechanical power, they aren’t “motor vehicles” – and don’t need motor insurance. 
  • No platform-economy regulation before EU elections in June. There’s a strong push to classify rideshare drivers, food couriers, and other workers as employees – and app platforms as their employers. The plan is stuck in the European Parliament, probably until after EU elections in June. (Rightwing parties will likely make large gains, but not enough to beat the current grand coalition.) Our view is that while well-intentioned, treating platform workers as employees would do more harm than good. We’ll examine this in a separate post.
  • Passed in November, the European Data Act quietly came into force on 11 January. It’ll be phased in from September 2025, so there’s time to get your data and privacy affairs in order. The law aimed at creating a fair and competitive data market that may add €270bn to EU GDP by 2028. We like this solid summary by the law firm Cooley.
  • The EU AI Act was provisionally agreed, but is not yet law. Real-world effects are at least a year away – actionable specifics aren’t spelled out yet. EU countries face a classic dilemma: caution/regulation on one side and and business-driven innovation on the other. Mind you, main AI players are based in the US, with its more laissez-faire approach. Which helps explain why some in the tech sector are wary about the AI Act. They say the EU is overreacting and puts homegrown AI development at a disadvantage.
  • Insurance and AI. Insurance is a data-rich space and makes heavy use of AI models, from bot-based customer onboarding to fraudulent-claim detection. In the GTP world, process efficiency and customer engagement have been the main benefits. Moving forward, look out for AI-driven hyperpersonalisation in marketing and product recommendations. (It’s always been hard to help customers navigate insurance complexities.) AI will also ease KYC, fraud detection, and underwriting precision.
  • Sparks in the air where the Data Act and AI Act meet. Cachet CEO Hedi Mardisoo is looking forward to the Data Act, infrastructure, and national data-portability regulations clicking together. This will take online digital services to a whole new level. Less B2C (in the sense of business struggling to relate to the individual) and more human-centricity. 

Europeans will have more control over their data, and services will be more individually priced. In insurance, it means broader use of behavioural data, such as lifestyle, asset use, or driving patterns. This will lead to more accountability and dialogue, ideally producing fairer and more transparent prices. Another holy grail is a better ability to predict – and preclude – accidents. Of course, there must be credible guardrails to keep things from veering into Black Mirror or Minority Report territory. A monumental, but crucial, task.

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COMPLAINTS FORM

Get in touch with us and we will get back to you within 2 business days.

Customer or company*

Full name of the customer or company

Representative customer or company

If someone else is submitting the complaint on behalf of the customer or company

Customer type*

Choose the correct type

Personal ID code / Registry code

Personal identification number for the natural persons and company registration number for the legal entities. Required field if there is a financial claim as result of the complaint. We might ask for the ID and additional details for further identification of the customer.

Phone

with the country code +

Type of complaint*

Choose the correct type

Email*
Date of Incident*

When the dissatisfactory incident occurred

Description of Issue*

Description of the customer’s rights allegedly violated

Circumstances of incident

Details around how/when the incident occurred. Optional if covered under Description of Rights Violated

Evidence

Upload relevant documents, screenshots, etc. Or refer to the evidences already available to Cachet

Confirmation*

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